9-1-1 Communications Division is responsible for receiving emergency and non-emergency calls for service and dispatching the appropriate first responders including Sheriff’s Office, Police Departments, Fire Services and Emergency Medical Services. 911 employs GA POST Certified Communications Officers who are also certified in in Emergency Medical Dispatch.

What is 9-1-1?

Nine-one-one is the number most people in the U.S. and some in International countries call to get help in a police, fire or medical emergencies.  A 9-1-1 call goes over dedicated networks to the appropriate 9-1-1 answering point (PSAP) for the caller's location, and trained personnel then send the emergency help as needed.

What is Enhanced 9-1-1?

Enhanced 9-1-1, or E9-1-1, is a system which routes an emergency call to the appropriate 9-1-1 answering point (PSAP) for the caller's location, AND automatically displays the caller's phone number and address. The 9-1-1 call taker will typically ask the caller to verify the information, which appears on his or her computer screen. In most areas, phone number and location information is available for 9-1-1 calls made from a cellular/wireless phone.

When should you use 9-1-1?

Nine-one-one (9-1-1) is only to be used in emergency situations. An emergency is any situation that requires immediate assistance from the police/sheriff, the fire department or an ambulance. If you are ever in doubt of whether a situation is an emergency you should call 9-1-1. It's better to be safe and let the 9-1-1 call taker determine if you need emergency assistance.

Do Not Call 9-1-1:

• for information
• for directory assistance
• when you're bored and just want to talk
• for paying traffic tickets
• for your pet
• as a prank

If you call 9-1-1 by mistake, do not hang up. Tell the call taker what happened so they know there really isn't an emergency.

Addressing

Jefferson County E-911 provides 911 Addressing for Jefferson County. To receive a new address in Jefferson County for your residence or business please complete the address application and email to jeffersoneoc@jeffersoncountyga.gov or mail to P. O. Box 658 Louisville Georgia 30434

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